Bait and Switch Tactics

One of the most common scams in the door and window industry is the "bait and switch." Companies advertise a high-quality product at a low price to lure customers in, but once you’ve committed, they’ll substitute it with a cheaper, inferior product. By the time you realize it, the installation is often already underway, making it difficult to back out without losing your deposit.

How to Avoid It:

• Always ask for detailed product information and specifications before committing.
• Insist on seeing the actual product or samples before making a decision.
• Get everything in writing, including the exact model numbers and product details.

Unlicensed Contractors

Another scam involves companies using unlicensed contractors for installations. This can lead to poor workmanship, substandard materials, and voided warranties. Worse, if something goes wrong, you have little recourse because unlicensed contractors are often uninsured.

How to Avoid It:

• Verify the contractor’s license and insurance information before signing any contracts.
• Check reviews and references from previous customers to ensure they have a good reputation.
• Be wary of significantly lower bids than other contractors, as they may be cutting corners.

High-Pressure Sales Tactics

Some companies employ aggressive sales tactics to pressure you into making a quick decision. They might tell you the deal is only available for a limited time or that prices will go up if you don’t sign immediately. This is a common scam that preys on your fear of missing out on a good deal, pushing you to commit without doing proper research.

How to Avoid It:

• Take your time to consider your options and never feel pressured to sign on the spot.
• Ask for time to review the contract and consult with other contractors.
• If a deal seems too good to be true, it probably is.

Hidden Fees and Charges

Some companies will provide a low initial estimate to win your business but will then add on numerous hidden fees and charges during the project. These can include inflated costs for materials, unexpected labor charges, and other miscellaneous fees that were not disclosed upfront.

How to Avoid It:

• Request a detailed, itemized estimate that outlines all potential costs.
• Ask if there are any possible additional fees and get them documented in the contract.
• Refuse to pay for any charges that were not included in the initial estimate unless you have agreed to them in writing.

Using Low-Quality Materials

To cut costs and increase profit margins, some companies use low-quality or defective materials without informing the customer. This can lead to windows and doors that don’t insulate properly, break easily, or are susceptible to leaks and drafts, ultimately costing you more in repairs and higher energy bills.

How to Avoid It:

• Educate yourself on the different types of materials and their quality before making a decision.
• Insist on seeing proof of the materials that will be used, including brand names and specifications.
• Include a clause in the contract that guarantees the quality of materials to be used.

Incomplete or Poor Workmanship

Some companies cut corners on installation to save time and money, resulting in shoddy workmanship. Poor installation can lead to doors and windows that don’t seal properly, causing drafts, water damage, and security issues. This often requires costly repairs or replacements down the line.

How to Avoid It:

• Review the company’s portfolio of previous work and check for any complaints about their workmanship.
• Ensure the contract includes a warranty on the installation work.
• Schedule regular check-ins during the project to monitor progress and quality.

Failure to Pull Proper Permits

In many areas, installing new doors and windows requires specific permits. Some companies may skip this step to save time and money, leaving you responsible for any fines or penalties that may occur if the work is discovered by local authorities.

How to Avoid It:

• Ask the contractor to provide copies of all necessary permits before work begins.
• Verify with your local government that the permits have been properly filed and approved.
• Understand your local building codes and permit requirements to ensure compliance.

Final Thoughts

When it comes to door and window installation, a little diligence goes a long way in avoiding scams. By taking the time to research companies, review contracts carefully, and ask the right questions, you can protect yourself from common industry scams. Always remember, the cheapest option isn't always the best, and quality should never be compromised for cost. Being an informed consumer is your best defense against falling victim to unethical practices in the door and window installation industry.